I designed and developed a specialized leadership training program for the supervisory team of Bakadaji Hotel, the premier four-star eco-friendly property along Bertil Harding Highway. Titled “Enhancing Guest Experience & Exceptional Service Delivery,” this comprehensive curriculum was strategically crafted to equip Heads of Departments with the skills to become architects of the guest experience.

The program moved beyond operational basics to focus on high-impact leadership principles, including mapping the modern guest journey, breaking down departmental silos, and fostering a culture of collaboration. It featured advanced modules on active coaching, team empowerment, leveraging technology for seamless communication, and a deep-dive analysis of each department’s role in the service chain. Through interactive exercises, strategic action planning, and the L.E.A.R.N. model for handling challenges, the presentation empowered supervisors to lead by example and drive continuous improvement.

This project demonstrated my ability to create sophisticated, targeted training materials that transform managers from task-oriented supervisors into inspirational leaders, directly aligning leadership development with the hotel’s strategic goals for luxury service and guest satisfaction.