I designed and developed a high-level strategic training program for the management team of Bakadaji Hotel, the premier four-star eco-friendly property along Bertil Harding Highway. This comprehensive presentation, “Enhancing Guest Experience & Exceptional Service Delivery,” was crafted to address systemic challenges and equip leaders with the advanced skills needed to drive organizational transformation.

The program began by courageously confronting critical internal feedback, including issues of toxic leadership, communication breakdowns, and low morale, before pivoting to strategic solutions. It provided an in-depth analysis of the 15 essential leadership skills for 2025, from emotional intelligence and digital literacy to performance management and continuous improvement. The curriculum also outlined a robust, four-pillar strategic framework focused on empowering people, ensuring an impeccable product, delivering personalized touches, and making data-driven decisions, complete with a collaborative action plan and defined KPIs for measuring success.

This project demonstrated my ability to synthesize complex organizational feedback into a compelling, solution-oriented leadership curriculum that fosters a culture of accountability, strategic alignment, and superior guest experience, directly supporting the hotel’s long-term reputation and profitability.