As a graphic design expert with deep knowledge of customer experience and corporate training, I was proud to design and structure the AGIB Bank Customer Service Training Presentation titled: “Optimizing Frontline Performance: Enhancing CSO Experience in Delivering Exceptional Customer Service”
This engaging, high-impact presentation was developed for AGIB Bank to train its Customer Service Officers (CSOs) in providing world-class service grounded in Islamic banking values.
I combined my visual creativity with structured learning principles to deliver a presentation that trained frontline staff on how to:
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Build service excellence into daily interactions
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Communicate effectively using verbal & non-verbal cues
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Master standardized banking protocols
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Navigate difficult customer situations with emotional intelligence
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Interpret customer feedback for continual improvement
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Understand customer lifecycle & segmentation for targeted service
