As part of the International Travel and Tourism Conference (ITTC) held in The Gambia, I had the honor of designing and developing a vibrant, interactive, and deeply informative presentation titled: “Enhancing Customer Experience in Travel & Tourism.”

Blending strategic design with industry insights, I crafted this visual journey to guide attendees through three critical pillars reshaping the future of travel:

Customer Service Excellence: Great design meets great service. I highlighted how the smallest details in service delivery create the biggest impact  and how those moments can be captured and communicated visually to enhance training and brand trust.

Personalizing Travel Experiences: With the rise of luxury and bespoke tourism, personalization is the new standard. My presentation used storytelling, infographics, and case studies to show how brands can deliver memorable experiences through design-driven data use, customized journeys, and emotional engagement.

Building Long-Term Customer Relationships: Design isn’t just about visuals , it’s about connection. I created this presentation to help tourism professionals understand how relationship marketing, loyalty tools, and thoughtful follow-up can turn first-time visitors into lifelong ambassadors.